Position Descriptions

Team Member

A Team Member understands the importance of serving with urgency and care. They anticipate needs and look for opportunities to serve their fellow Team Members as well as guests. Serving with excellence is what each Team Member should strive for.

After a 45 Day probation period, which includes completion of initial Pathway Training, you become a Certified Team Member.

$15+/Hr

Core Team Member

A Core Team Member is one who serves as the example to other team members in the role they perform. They communicate very well and help others around them learn or get better in the daily tasks and positions. They consistently demonstrate our core values, embraces the Chick-fil-A culture, and have a servant’s heart. They have a passion for people and serving others, take initiative, and work with a sense of urgency at all times.

Requirements/Key Characteristics:

· Successfully completed training in all work areas

· Minimum 2 months in restaurant

· Proficient in all designated work areas

· Embraces the Chick-fil-A culture and maintains a positive attitude

· Works with a sense of urgency at all times

· Proven to be reliable and punctual

· Communicates effectively and clearly when demonstrating a task

· Anticipates needs of those around them to help before being asked

· Completes all designated trainer modules in Pathway

$15.50+/Hr

Team Leader

A Team Leader is considered a very strong team member that helps lead the day-to-day operations of the business. They serve as the example for all Team Members to follow. They are reliable, punctual and understand the importance of team work. They are subject matter experts on positions, processes and policies. They consistently demonstrate our core values, embrace the Chick-fil-A culture and have a servant’s heart. They have a passion for people and serving others. They have strong character, take initiative, and work with a sense of urgency at all times.

A. Drive-Thru Team Leader (Shift Lead)

1. Runs the Drive Thru (DT) shift while in a working position 100% of the time.

2. Assists the DT Manager/Director in running a smooth, productive, and positive daily shift.

3. Positions/directs the DT team in the best places for maximum productivity.

4. Covers for the DT Manager/Director in the time they are unavailable, to perform all supervising duties.

5. Makes sure all DT Team Member’s (TM) stay in their positions at all times according to the setup sheet (limit themselves and TM’s from leaving the drive thru to go somewhere else).

6. Makes adjustments to the team when problems occur (Equipment failure, Miscommunication, Holding on kitchen, etc.) that hinders performance measures (Speed and Accuracy).

7. Works with the DT Manager/Director to ensure that all drive thru systems are being followed by the team and corrects TM’s who are not following proper procedures.

8. Takes the time to train TM’s on the spot who are not performing tasks the correct way.

9. Works with the other Shift Leaders and Managers to ensure the team is effectively utilized and labor costs are kept to a minimum.

10. Makes sure that the DT area is wiped down, stocked and clean before the next Shift Team Leader takes over.

B. Mobile Curbside/iPOS Team Leader (Shift Lead)

1. Runs the Mobile Curbside shift while in a working position 100% of the time.

2. Positions Mobile Curbside and iPOS team in the best position for maximum productivity. Makes adjustments based on performance and a dynamically changing environment.

3. Ensures mobile/ iPOS positions are effectively staffed to result in timely, accurate service.

4. Works with the DT Leads and Managers to ensure shared resource moves are agreed to and benefit the overall operation.

5. Has expert level knowledge of the CFA app to help customers navigate and troubleshoot problems.

6. Takes the time to train TM’s on the spot who are not performing tasks the correct way.

7. Ensures iPOS, Cash Outside and the mobile team have everything they need to operate safely and effectively (reflector vests, ice vests, jackets).

8. Expert level knowledge of iPOS equipment (iPad, Card Readers, etc.)

C. Kitchen Team Leader (Shift Lead)

1. Runs the kitchen shift while in a working position 100% of the time.

2. Writes the setup sheet and assigns TMs to positions to run a smooth, productive, and positive shift.

3. Covers for the Kitchen Manager in the time they are unavailable to perform all supervising duties.

4. Follows the kitchen shift plan in order for breaks and assignments to be performed efficiently.

5. Makes sure all areas of the kitchen are clean and properly stocked at all times.

6. Talks often with the Kitchen Manager about the performance of the team to ensure TMs are being trained and moved to optimize overall performance.

7. Implements all business plan ideas given by the Kitchen Manager in order to streamline operations or increase efficiency.

8. Takes the time to train TMs on the spot who are not performing tasks the correct way.

9. Communicates effectively with all levels of leadership and the team to ensure operations are running efficiently and effectively.

Requirements:

· Minimum 8 months in restaurant and/or 4 months as a Trainer

· Proficient in all designated work areas

· Embraces the Chick-fil-A culture and maintains a positive attitude

· Proven to be reliable and punctual

· Works with a sense of urgency at all times

· Communicates effectively and clearly when demonstrating a task

· Anticipates needs of those around them to help

· Recognizes problem areas and makes adjustments to help streamline operations

· Makes Team members around them better

· Completes all designated Team Lead modules in Pathway

$17.50/Hr (Part-time)

$18.00+/Hr (Full-time/30+ hrs a week)

Manager

A Manager takes ownership in their role and the business. They are considered the “go-to person” for matters in the area they work in. They see the big picture and have a strong understanding of all areas of the restaurant. They provide leadership to accomplish the over-arching goals of the Operator. They resolve personnel and process issues. They work all shifts as needed and have open availability. They are reliable, punctual and understand the importance of team work. Managers are subject matter experts on positions, processes and policy, in both front and back of house. In addition to a managerial work role, managers have additional areas of responsibility as assigned. They consistently demonstrate our core values, embrace the Chick-fil-A culture and have a servant’s heart. They have a passion for people and serving others. They have strong character, take initiative, and work with a sense of urgency at all times.

Drive-Thru Manager

1. Oversees the DT shift (including mobile and iPOS) while in a working position 80% of the time.

2. Looks for areas of opportunity in the DT area to maximize sales and TM productivity to ensure the goals of order accuracy and speed or service are met or exceeded.

3. Observes the guest experience to find other ways to increase measurement scores.

4. Conduct eRQAs daily.

5. Oversees training & developing DT Team Leaders on running the shift and making sure that all processes are done properly and consistently. Works with and schedules trainers on shifts to ensure the team is proficient in all areas of DT.

6. Communicates with other team leads and managers in the front and back of house to ensure all areas of the restaurant are effectively staffed and operating in the most efficient manner.

7. Takes the time to train TM’s and TL’s on the spot who are not performing shift tasks correctly.

8. Meets with the Operator for awareness of events occurring, performance scores updates, accountability duties performance and Business Plan Goals needing to be implemented.

9. Reinforces policy and rules with TMs. Provides written disciplinary action for team infractions.

10. Communicates hiring needs to HR.

11. Updates Inform with accurate information. Closes and finalizes the day as necessary.

12. Rewards and recognizes the team when going above and beyond their daily task and service expectations.

13. Calls in Sedgwick claims when required.

E. Kitchen Manager

1. Oversees the kitchen shift and ensures it runs smoothly while in a working position 100% of the time.

2. Ensures the shift lead(s) Follow the kitchen daily game plan in order for breaks and duties to be performed efficiently.

3. Makes personnel adjustments during shifts to ensure operations run smoothly. Contacts TMs to come to work and follows up with TMs who do not show up for the shift.

4. Constantly evaluating TMs performance to establish training needs and to position TMs for future success.

5. In charge of training & developing Kitchen Team Leaders on running the shift and making sure that all systems are done properly and consistently.

6. Knowledgeable of all kitchen equipment and maintenance needs. Communicates to maintenance what needs to be fixed/repaired.

7. Conducts ERQAs and Safe Daily Criticals.

8. Tracks waste and donation food. Provides weekly updates to

9. Positions TM’s in best places for maximum productivity during peak times and cross training during non-peaks.

10. Makes adjustments to team when problems occur (Blue screen, Equipment failure, Miscommunication, Late TM, Large outside order, etc.) that hinders performance measures (Speed) in their area.

11. Takes the time to train TM’s and TL’s on the spot who are not performing shift tasks correctly.

12. Takes advantage of slow shift days by performing extra weekly/monthly cleaning list duties or organizing the BOH products on shelves.

13. Meets with the Operator for awareness of events occurring, performance scores updates and Business Plan Goals needing to be implemented.

14. Implements business plan goals ideas; Observes the shift to find other ways to increase measurement scores.

15. Ensures that all kitchen systems are being followed and corrects TM’s who are not following proper procedures.

16. Makes sure that the kitchen area and machines are clean before the next shift takes over.

17. Communicates hiring needs to HR.

18. Reinforces policy and rules with TMs. Provides written disciplinary action for team infractions.

19. Rewards and recognizes the team when going above and beyond their daily task and service expectations.

20. Calls in Sedgwick claims when required.

Requirements:

· Full Time and open availability

· Minimum 3 months in restaurant as a Team Lead

· Proficient in all designated work areas

· Embraces the Chick-fil-A culture

· Proven to be reliable and punctual

· Works with a sense of urgency at all times

· Communicates effectively and clearly when demonstrating a task

· Anticipates needs of those around them to help

· Recognizes problem areas and makes adjustments to help streamline operations

· Makes Team Members around them better

· Takes on additional responsibility as required

$19.50+/Hr

Director

A Director is fully invested and a partner in the business. They are considered the “go-to person” for matters in the area they work in. They see the big picture and have a strong understanding of all areas of the restaurant. They provide leadership to accomplish the over-arching goals of the Operator. They resolve personnel and process issues. They work all shifts as needed and have open availability. They are reliable, punctual and understand the importance of team work. Directors are subject matter experts on positions, processes and policy, in both front and back of house. In addition to a managerial work role, Directors have additional areas of responsibility as assigned. They consistently demonstrate our core values, embrace the Chick-fil-A culture and have a servant’s heart. They have a passion for people and serving others. They have strong character, take initiative, and work with a sense of urgency at all times. Directors lead and help develop Managers, Team Leads, Trainers and Team Members. They are fully available and the first to respond to requests for help.

FOH Director

1. Oversees the DT (including mobile and iPOS) and Front Counter while in a working position 80% of the time.

2. Looks for areas of opportunity in the FOH to maximize sales and TM productivity to ensure the goals of order accuracy and speed or service are met or exceeded.

3. Observes the guest experience to find other ways to increase measurement scores.

4. Conduct eRQAs when necessary.

5. Oversees training & developing ofFOH Leaders on running the shift and making sure that all processes are done properly and consistently. Works with and schedules trainers on shifts to ensure the team is proficient in all areas of FOH.

6. Communicates with other team leads and managers in the front and back of house to ensure all areas of the restaurant are effectively staffed and operating in the most efficient manner.

7. Takes the time to train TM’s, TL’s and Managers on the spot who are not performing their responsibilities IAW CFA standards.

8. Meets with the Operator for awareness of events occurring, performance scores updates, accountability duties performance and Business Plan Goals needing to be implemented.

9. Reinforces policy and rules with TMs. Provides written disciplinary action for team infractions.

10. Communicates hiring needs to HR.

11. Updates Inform with accurate information. Closes and finalizes the day as necessary.

12. Rewards and recognizes the team when going above and beyond their daily task and service expectations.

13. Calls in Sedgwick claims when required.

E. BOH Director

1. Oversees all BOH responsibilities and ensures it runs smoothly while in a working position 80% of the time.

2. Ensures the shift lead(s) and Managers follow the kitchen daily game plan in order for breaks and duties to be performed efficiently.

3. Makes personnel adjustments during shifts to ensure operations run smoothly. Contacts TMs to come to work and follows up with TMs who do not show up for the shift.

4. Constantly evaluating TMs performance to establish training needs and to position TMs for future success.

5. In charge of training & developing Kitchen Managers and Team Leaders on running the shift and making sure that all systems/processes are done properly and consistently.